Terms of service
Terms of Service
Last Updated: August 22, 2026
These Terms and Conditions (“Terms”) govern your use of luxsr.shop and all purchases made from Luxsr (“we”, “us”, “our”). By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before making a purchase.
1. Scope of Application
1.1
These Terms apply to all contracts concluded between Luxsr and customers purchasing products through our website.
1.2
Any additional terms relating to promotional offers, discount codes, or gift vouchers may apply alongside these Terms.
2. Formation of the Contract
2.1
The products displayed on our website constitute an invitation for you to make an offer to purchase.
2.2
By placing an order, you are making an offer to purchase the selected products in accordance with these Terms.
2.3
We will confirm acceptance of your order by email. We reserve the right to refuse or cancel an order where necessary, including where products are unavailable, pricing errors occur, or we reasonably suspect fraudulent activity.
3. Your Right to Cancel and Return
3.1
If you are a consumer in the United Kingdom, you may have statutory rights to cancel your order in accordance with applicable consumer protection laws.
3.2
Our returns and refund process is further explained in our Refund Policy.
3.3
To request a cancellation or return, please contact us using the contact details provided on our website.
3.4
Returned products must meet the conditions outlined in our Refund Policy.
4. Prices and Payment Terms
4.1
All prices displayed on luxsr.shop are shown in the applicable currency stated at checkout.
4.2
Any applicable taxes and charges will be displayed where required before you complete your purchase.
4.3
We accept the payment methods displayed at checkout. Payment information is processed securely by our authorised third-party payment providers.
5. Delivery and Fulfilment
5.1
All products sold through Luxsr are physical goods delivered to the shipping address provided during checkout.
5.2
Estimated processing and delivery times may vary depending on the product, destination, and shipping method selected.
5.3
Delivery estimates are provided for guidance only and are not guaranteed unless otherwise required by applicable law.
5.4
You are responsible for ensuring that the delivery information provided during checkout is accurate and complete.
6. Products and Ownership
6.1
We make reasonable efforts to ensure that product descriptions, images, and prices displayed on our website are accurate.
6.2
Product images are for illustrative purposes and actual products may vary slightly in appearance.
6.3
Ownership of products will pass to you once we have received full payment and the products have been delivered to you, subject to applicable law.
7. Faulty or Incorrect Products
7.1
If a product arrives damaged, defective, or significantly different from its description, please contact us as soon as reasonably possible.
7.2
Nothing in these Terms affects your statutory rights under applicable consumer protection law.
7.3
Where appropriate, we may offer a replacement, repair, refund, or another suitable remedy in accordance with your legal rights.
8. Promotions and Discount Codes
8.1
Promotional offers and discount codes may be subject to additional terms and conditions.
8.2
Unless otherwise stated, promotional codes cannot be exchanged for cash or combined with other offers.
8.3
We reserve the right to withdraw or modify promotional offers where reasonably necessary.
9. Gift Vouchers
9.1
Where gift vouchers are offered, they may only be used in accordance with the specific terms provided with the voucher.
9.2
Gift vouchers cannot be exchanged for cash except where required by law.
10. Limitation of Liability
10.1
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
10.2
Subject to applicable law, we shall not be liable for indirect or consequential losses that were not reasonably foreseeable.
10.3
Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death, or personal injury caused by our negligence.
11. Intellectual Property
11.1
All content available on luxsr.shop, including text, images, logos, graphics, and website design, is owned by or licensed to Luxsr unless otherwise stated.
11.2
You may not reproduce, distribute, or use our content for commercial purposes without our prior written permission.
12. Applicable Law
12.1
These Terms are governed by and interpreted in accordance with the laws of England and Wales.
12.2
If you are a consumer, you may also benefit from mandatory protections provided by the laws of the country in which you live.
13. Jurisdiction
13.1
The courts of England and Wales shall have jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protection laws that give you the right to bring proceedings in another jurisdiction.
14. Changes to These Terms
14.1
We may update these Terms from time to time to reflect changes to our business, legal requirements, or services.
14.2
The latest version of these Terms will always be available on luxsr.shop.
15. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through the contact information available on our website.
Luxsr
Website: luxsr.shop
16. Severability and Entire Agreement
16.1
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2
These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the agreement between you and Luxsr regarding your use of our website and purchases made through it.