Refund & Return Policy

At Luxsr, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned within Enjoy hassle-free returns within 30 days of purchase subject to the conditions below.

This Return & Refund Policy applies to eligible orders delivered within the United Kingdom.

Return Window

Customers have Enjoy hassle-free returns within 30 days of purchase to request a return.

The returned item must be:

• New and unused

• In its original condition

• In its original packaging, where applicable

• Accompanied by proof of purchase or the relevant order information

Return Shipping

Return shipping is FREE when you use the prepaid return label provided by Luxsr for an eligible return.

We do not charge restocking fees for eligible returns.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@luxsr.shop within 7 days of delivery.

Please include your order number and clear photographs showing the issue so that we can investigate and provide the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Refunds are generally processed within 7 business days after the returned item has been inspected and approved.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Return Address

For return instructions, please contact our customer support team before sending your item back.

Email: support@luxsr.shop
Phone: +44 7462 216552

Please do not send a return to the business address unless our support team specifically instructs you to do so.

United Kingdom Customers

Orders delivered within the United Kingdom are subject to applicable UK consumer protection and distance-selling requirements.

Where applicable law provides customers with rights that are more favourable than this policy, those legal rights will continue to apply.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Luxsr
Website: luxsr.shop
Email: support@luxsr.shop
Phone: +44 7462 216552
Address: 2 Ling Bob, Halifax, England HX2 0QE, United Kingdom