Privacy policy
Privacy Policy
Last Updated: August 22, 2026
At Luxsr, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from luxsr.shop.
We aim to handle personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Luxsr is responsible for the personal information collected through our website.
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Store Name: Luxsr
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Website: luxsr.shop
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Physical Address: 2 Ling Bob, Halifax, England HX2 0QE, United Kingdom
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Email: support@luxsr.shop
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Phone: +44 7462 216552
2. Information We Collect
We may collect several types of personal information to provide and improve our services:
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Identity & Contact Data: Name, email address, phone number, billing address, and shipping address.
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Transaction Data: Details about products you purchase and payment-related information. We do not store full payment card details where these are processed by third-party payment providers.
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Technical Data: IP address, browser type, device information, time zone settings, and other technical information related to your use of our website.
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Usage Data: Information about how you use our website, products, and services.
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Marketing Preferences: Your preferences regarding receiving marketing communications from us.
3. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders.
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Deliver products and provide customer support.
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Process payments through authorised payment providers.
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Communicate with you about your order or account.
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Improve our website, products, and services.
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Prevent fraud and protect the security of our website.
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Comply with legal and regulatory obligations.
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Send marketing communications where you have given consent or where otherwise permitted by law.
4. Legal Bases for Processing
Where the UK GDPR applies, we process your personal data only when we have a valid legal basis, including:
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Contractual Necessity: To process your order and deliver the products you have purchased.
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Legitimate Interests: To prevent fraud, maintain website security, and improve our products and services.
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Legal Obligation: To comply with applicable tax, accounting, consumer protection, and other legal requirements.
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Consent: For certain marketing activities and non-essential cookies where consent is required.
5. How We Share Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
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Payment Service Providers: To securely process payments.
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Shipping and Delivery Partners: To deliver your orders.
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Technology and Hosting Providers: To operate and maintain our website and related services.
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Professional Advisers: Where necessary for legal, accounting, or business purposes.
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Government or Regulatory Authorities: Where required by law or necessary to protect our legal rights.
We do not sell your personal information for monetary compensation.
6. International Data Transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, understand website usage, and improve your shopping experience.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You may also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Data Retention
We retain your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
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To fulfil orders and provide customer support.
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To comply with legal, tax, and accounting obligations.
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To resolve disputes and enforce our agreements.
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To maintain appropriate business records.
The length of time we retain information may vary depending on the type of information and the legal requirements that apply.
9. Your Rights
Depending on applicable law, you may have the following rights regarding your personal information:
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Access: Request access to the personal data we hold about you.
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Correction: Request correction of inaccurate or incomplete information.
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Deletion: Request deletion of your personal data, subject to applicable legal requirements.
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Restriction: Request that we restrict certain processing of your information.
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Objection: Object to certain processing based on legitimate interests.
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Data Portability: Request a copy of certain personal data in a portable format.
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Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at support@luxsr.shop.
10. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing data electronically can be guaranteed to be completely secure.
11. Children's Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children in violation of applicable data protection laws. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any updated version will be posted on luxsr.shop with the revised “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Luxsr
Website: luxsr.shop
Email: support@luxsr.shop
Phone: +44 7462 216552
Address: 2 Ling Bob, Halifax, England HX2 0QE, United Kingdom