Shipping policy

Shipping Policy — Luxsr

Thank you for shopping with Luxsr. This Shipping Policy explains how we process, ship, and deliver orders placed on luxsr.shop.

1. Shipping Locations. Luxsr currently ships only within the United Kingdom. At this time, we do not offer international shipping outside the UK. If international shipping becomes available in the future, this policy will be updated.

2. Free Shipping. We offer free standard shipping on all orders within the United Kingdom. There are no additional shipping charges for standard delivery.

3. Order Processing Time. All orders are processed within 1–2 business days after the order has been placed. Orders are processed during normal business days, Monday to Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed on the next working day.

4. Shipping & Delivery Time. Once your order has been processed, it is shipped using our standard delivery service. Shipping (transit) typically takes 5–8 business days. The estimated total delivery time, including processing, is 6–10 business days. Please note that these are estimated delivery times and may vary due to customer location, courier operations, weather conditions, or periods of high demand.

5. Shipping Confirmation. Once your order has been shipped, you may receive a shipping confirmation email containing delivery details. If tracking information is available, it will be included in the shipping confirmation message.

6. Delivery Issues. If your order has not arrived within the expected timeframe, please contact us at support@luxsr.shop so we can assist you. We will work with the courier to resolve any delivery issues as quickly as possible.

7. Incorrect Address. Please ensure that your shipping address is correct when placing your order. Luxsr cannot be held responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error in your shipping details, please contact us immediately so we can attempt to correct it before the order is shipped.

8. Lost or Delayed Packages. While most deliveries arrive on time, delays can occasionally occur due to circumstances beyond our control. If your order appears to be lost or significantly delayed, please contact us and we will investigate the issue with the courier.

9. Damaged Packages. If your order arrives damaged, please contact us as soon as possible at support@luxsr.shop. Please provide your order number along with photos of the damaged package or product, and we will arrange a replacement or refund where appropriate.